Feedback Form and
In general, the feedback is indication to the user about the status of the task undertaken and its results, positive or negative .
A notable example is the feedback we have in common browsers. If we activated the display of the status bar at the bottom, when we click on a link it opens to a tiny little window that informs about the status of loading the requested page with that link. It informs us in two ways: with a green bar that moves forward and with a number indicating the percentage of page loaded. Thanks to this we know if a webpage does not appear but is being loaded, or if it just appears, due to network errors or the like. See the green bar and the percentage reassures us that things are going on. Feedback
Another situation we meet when we download a file from a site. This opens a dialog box that informs us about the time it takes to download and the progress of the operation.
A more complex case, which contributes to making a quality website is that of form. A
form is a form to fill out, which in many places replaced the traditional e-mail address. Feedback is an important parameter respect to usability of a site.
But it can happen that the feedback is provided in ways not very effective or even ineffective.
A prime example:
Form FIAT
The page is part of the Fiat customer service; white areas are the fields to be filled with information. Who fills out this form (form) when it sends you see this message appear:
Your message has been sent successfully. Thank you and good site navigation Fiat Italy.
and feedback that informs the user that his message was received. All right then? No. Because if I misspelled my email address, without realizing it, Fiat can not receive a response to my request for assistance.
If you do not receive a response within a short time, I assume that you have made a mistake writing my email address, but only after they have passed a few days. How many days? You no idea, since this is not specified.
In other sites the time that elapses between sending a request via the request form and the response is specified. For example, once completed and sent a request through the Form AmazonUK appears:
Thank you! Your e-mail Has Been Sent. We will reply as soon as possible, Usually Within 24 hours.
The feedback in this case is very effective. not only receive information about the sending of our request, but the more we are reassured that we should get a response within 24 hours.
If we look now this contact form, the MIT Form at the bottom read:
a copy of the e-mail will be sent to you at the email address you provided. If you do not receive a copy of this e-mail, then the address you typed May be incorrect. This is a feedback
well done! I was sent to the email address I provided a copy of the contents of the form. If you do not receive anything it is very likely to have mistyped the address, and I do not have to wait days. You add
the fact that if we use the hard e-mail and keep a copy of each message exchange is not effective to write an email using a form. In fact, usually we have sent the message that no trace in our mailbox.
In the first case, exemplified a form with the Fiat site, feedback we would call superficial, is not even guaranteed a response.
In the second case, exemplified by the Amazon site, feedback we would call effective. Here we are given a precise time (24 hours) within which I should get a response.
In the third, exemplified by the MIT site, we have a very effective feedback.
The sender of the message, the user of the website is at the center of attention. He has a way to keep track of communication both to verify proper operation (if you do not receive a copy of the sent message is likely to be necessary to rewrite it to correct an error in the email sender).
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